Logging in to the Athena Patient Portal

Step 1 — Visit: https://www.athenahealth.com/patient-login

Step 2 — Click “Find your portal” (on the lower lefthand side of your screen)

Step 3 — Enter your 1) Email address, and 2) password; if you don’t remember your password, click “Forgot password?” to reset your password

That’s it! Follow these easy steps and you are ready to use the patient portal!!!

Receiving a letter or attachment

Step 1 — Log on to the Patient Portal.

Step 2 — Click “My Health” on the left side of the page--The My Health page should be displayed.

Step 3 — On the top header, click “Forms and Documents.”

Step 4 — Directly under “My Health,” you will see a heading that says, “Signed Documents From Your Providers.” Your document is below this heading.

Step 5 — Click on the document to download.

You now have access to the document sent by your provider!!!

Requesting a medication refill

Step 1 — Log on to the Patient Portal.

Step 2 — Click “My Health” on the left side of the page--The My Health page should be displayed.

Step 3 — Click the Medications tab to display your medications.

Step 4 — If additional information or instructions are available for a medication, click the Rx Info link below the name of the medication.

Step 5 — To request a medication refill, click Request refill--The Compose Message page should appear.

Step 6 — Enter the required information on the page and then click Send.

Your refill request will automatically create a task for your provider that you can follow!!!

Scheduling an appointment

Step 1 — Log on to the Patient Portal.

Step 2 — Click “Appointments” on the left side of the page.--The Appointments page should be displayed.

Step 3 — Click the “Schedule Appointment” button on the top right.

Step 4 — On the left hand side of the page, select your “Reason for visit.” For an in-person appointment, select “Behavioral Health.” We are currently not allowing telehealth appointments to be scheduled via the portal. To book a telehealth appointment, you can book an in-person appointment and send us a message requesting approval for telehealth.

Step 5 — Look for green circles on the calendar. These are days that have 30 minute appointments available. Click on a day that works for you.

Step 6 — The next page will show you all times available on that day. Click the time that works for you.

Step 7 — On the next page, enter anything you need your provider to know in the “Additional Notes” box and click the blue “Schedule Appointment” box.

Your appointment is now scheduled!!! You can click “Add to calendar” to add it to your personal calendar.

Sending a message

Step 1 — Log on to the Patient Portal.

Step 2 — Click “Messages” on the left side of the page--The Messages page should be displayed.

Step 3 — Click the blue “Start New Message” button on the top righthand side of the screen.

Step 4 — A list of potential message topics will appear. Click the topic that best describes your message. If none of them work, click “Another Topic” at the bottom of the screen. If this is a question about your care (NOT insurance, billing, scheduling, etc.) select “Medical Question.”

Step 5 — Select your provider, select your office location, and enter a subject. This subject will appear in your chart and will help us locate your message later on, so please be as accurate as possible. Type your message and attach any files that you would like to attach. Press the blue "“Send Message” button.

Step 6 — Enter the required information on the page and then click Send.

Your message has been sent and we will contact you shortly!!!

Requesting your medical records

Step 1 — Log on to the Patient Portal.

Step 2 — Click “My Health” on the left side of the page--The My Health page should be displayed.

Step 3 — Click the blue “Health Records” button on the top of the screen.

Step 4 — Choose a timeframe for the records you would like sent.

Step 5 — Enter the email address where you would like records sent (twice) and press the blue "“Send Message” button.

A zip file with your records will be sent to the email address that you entered…you are done!

Updating your insurance

Coming soon

What else can I use the Athena Patient Portal for?

Coming soon